旅游英语是我们出国旅行的必备口语。但是很多人的英语基础都很薄弱,也不知道该从哪方面来提高自己的旅游英语。这时候我们应该从语言的实用性入手,暂时不要管阅读、写作等能力,直接从口语开始,因为学会旅游英语日常口语才是我们的当务之急。只要最终能开口和老外交流就算达到了我们的学习目的。建议大家从旅游日常英语口语对话开始学习,练习的过程中可以多找小伙伴模拟旅游的真实场景,坚持下去一定能提高自己的旅游英语。今天教给大家的口语练习话题是:投诉。
一、投诉的具体思路1.找对投诉对象
I need to see the manager. I have to make a complaint.
我要见经理,我要投诉。
I have a complaint about your poor service. Please ask your manager here.
我要投诉你们糟糕的服务。叫你们经理过来。
2.叙述投诉内容
The pillow cases are stained.
枕套上有污渍。
The room is smelly and there is someone’s hair on the bed!
房间里的气味很难闻,床上还有别人的头发。
There is no hot water.
没有热水。
3.得到解决方案
We will give you a special account.
我们会给你特殊优惠。
You will be given a full refund.
您会得到全额退款。
二、旅游英语日常口语对话之投诉1A: I want to see the man responsible for selling water cleaner.
我想见负责销售净水器的人。
B: I'm the Sales Manager of this company. You can call me John.
我是本公司销售部的经理。您可以叫我约翰。
A: Well, I bought 2 water cleaners from your company. After they were delivered to my house, I found none of them works properly.
我在你们公司买了两台净水器。等送到家的时候,我发现没有一台是好的。
B: Oh, I'm terribly sorry about that.
哦,真抱歉。
A: What are you going to do about it?
这件事你们打算怎么处理?
B: We'll send maintenance worker to fix them.
我们会派维修人员前去修理。
A: It’s not necessary. I prefer a full refund.
没有必要了。我希望能得到全额退款。
三、旅游英语日常口语对话之投诉2A: Hey, waiter, come here.
嘿,服务员,过来。
B: How can I help you, sir?
有什么能为您效劳的,先生?
A: I have a complaint about the safety of food in this restaurant. Please ask your manager here.
我要投诉这家餐厅的食品安全,找你们经理来。
B: What’s wrong with the food, sir?
食物有什么问题吗,先生?
A: Didn’t you see a fly floating over the soup?
你没看到看这汤上面漂着一只苍蝇吗?